Yes, I Want to Use the Service.

We are currently receiving a very high number of enquiries, and we need at least 8 weeks before we can begin reviewing your request. Therefore, please only submit a case if you agree to this timeframe.

You have questions, we have answers:

  • Your specific rights when buying and booking in other EU countries, Norway, Iceland and the UK.
  • Tips how to protect yourself against fraud.
  • Free of charge.

 

I have a question about my rights

Do you have a specific problem with a trader or service provider in another EU country, Norway, Iceland or the United Kingdom?

  • We will review your complaint.
  • Our legal team will recommend possible steps to take.
  • If necessary, we will write directly to the company.
  • Free of charge.

 

I need help with a complaint