ADR bodies for Insurance
Do you encounter problems with an insurance? You will find some useful information on ADR bodies dealing with complaints against insurances, intermediaries, brokers and sales representatives.
The Versicherungsombudsmann e.V. *
(Insurance Ombudsman)
handles complaints against its members resulting from an insurance contract or an insurance intermediation.
Binding decisions: Proposals of the Insurance Ombudsman bind companies provided that the claim value does not exceed 10.000 Euro. They are not binding for consumers.
Postfach 080 632
10006 Berlin
Tel.: +49 30 206058 99
E-Mail: beschwerde@versicherungsombudsmann.de
The Ombudsmann Private Kranken- und Pflegeversicherung *
(Ombudsman for Private Health and Long-Term Care Insurance)
handles disputes between consumers and its members.
Postfach 06 02 22
10052 Berlin
Tel.: +49800/2550444
E-Mail: ombudsmann@pkv-ombudsmann.de
If you have a problem with a social insurance carrier (health-, long-term care-, accident – or statutory pension insurance) you may file a complaint with the Bundesversicherungsamt (German Federal Social Insurance Authority).
*Alternative Dispute Resolution body
